We all know how exasperating it can be to be working hard on a project and to lose it all due to a glitch in the system, whether it be due to a network error, a software issue, or the assortment of predicaments that can occur when using technology. To avoid these catastrophes at work, IT experts work hard to tackle these problems as they come, but can only do so much without an organizing system to help them.
IT tickets are a type of help desk software that allows IT experts to easily record and fix issues, making them a perhaps overlooked but essential tool for any type of business, especially with the rising numbers of remote workers. From small to large organizations, new clients, orders, customer service requests and the programs used in daily work cause a slew of IT problems that are soon hard for businesses to keep up with. Without this software, a small IT problem alone could halt the ongoing operations of your business, losing countless hours as well as potential revenue. Find out how to get started with using IT tickets for any size business.
What are IT Tickets?
As many business owners understand, operating growing businesses nowadays requires a constant sending and retrieving of digital information. When issues arise – a computer running too slowly, a password is forgotten, connectivity problems with network printers – IT consultants or departments need an orderly way to keep track of all user’s questions, the order the issues arise, and the details of each case. IT tickets are features of help desk software that help businesses perform these and other administrative tasks with ease.
Other Help Desk Tools
An IT ticketing system is only a small capability of help desk software. Apart from providing an effective way for IT service members to track, prioritize requests and keep staff happy, help desk software can also allow the ability to create reports of activities performed and analyze other important data to improve responses to IT issues. Moreover, help desk software with an integrated knowledge base goes further by making the tickets and information on fixing common problems available to all departments, thereby ensuring that teams can work together and share knowledge about previous and current IT issues. That way, team members can log on to the platform and fix problems without having to contact IT.
Using A Ticketing System
Integrating a ticketing system into your business can seem tricky as it may require training into using the new system. However, ticketing software is often intuitive and can serve as the singular platform for your IT experts to effectively solve problems for the rest of your staff.
From the perspective of a staff member, when an IT issue arises, they begin the ticketing process by merely sending a quick email to the IT staff explaining their issue. The software kicks into gear and generates a ticket in the order of arrival relative to other staff emails. From the IT staff member’s perspective, the email’s critical details are automatically filled into the user’s work queue on the help desk software. The staff member can prioritize the work they need to attend to by scanning the summaries of each ticket, as well as reach out to the user involved for further clarifications. Once they have resolved the issue, the IT service member can automatically generate a message to the user that the issue has been resolved without even having to type out an email. It’s as simple as that.
IT services are an incredibly important part of businesses’ daily operations. While small business owners may believe that their technology needs can be solved on a per case, analog basis, establishing help desk software like basic as ticketing services both prepare businesses for growth and protects businesses from avoidable tech problems that negatively impact their bottom line.