Which PBX Solution Should You Choose?

A hosted Private Branch Exchange (PBX) lets businesses take their phone services to a third-party provider and allows them to handle specific responsibilities. These can offer a variety of benefits for companies, such as lowered costs and reduction of network infrastructure issues. PBX is a good option for smaller businesses that do not have the appropriate resources to put a VoIP or Unified Communications system on their internal networks. If your company does not have the right bandwidth for these services and you install them, you may not get the quality of service you were hoping for.

However, choosing a PBX phone that operates off the cloud rather than on-premises will allow smaller businesses to dedicate their resources to other things, cut costs effectively communicate, and trust their phone services. Preferably, you should choose a hosted PBX service, like Ooma PBX. These phones still need to be answered by the business but do not need a dedicated person to manage them. The company doesn’t even need to be involved with running the phone system at all, so no one has to stress about the in-house phone administration. The responsibility of running the phones is passed on to the host company. When a professional company manages these, there is less likely to be any interference with your business. But choosing the right one can be a difficult task. Read on to learn more about deciding on a PBX provider.

Have a Provider Checklist

The first thing you are going to consider is the cost of this service. So, before you choose any provider, get a quote. Then, look at your cost estimate and make sure you understand what is included in the services you are purchasing. Make sure they offer everything you want at a reasonable price. You should also see what the costs are for adding additional features. You do not want to get familiar with a service only to find that an extra tool you want will break your bank. Also, check the usage costs in your quote. Make sure that there are no additional costs if you go beyond a certain number of calls.

The second thing you will want to consider is your contract with this company. First of all, you will need to know their cancellation policy. If you decide to use this company and find their services too intricate, you will be upset if you find out you have to pay a steep fee to cancel your contract. You should also know precisely what level of support you will be offered. Preferably, you will have 24/7 full support. If this is not available, you could find yourself in some sticky situations without backup. Lastly, don’t forget to check their disaster recovery options. Disaster recovery options are necessary any time something goes wrong.

Another crucial thing you will think to check is the features. You want to make sure the company has the offering you need. If you have a home-based business, you need to be sure that you can take your services with you. You also want to make sure that they offer complete services. For instance, if they provide IP phones, you want to make sure they have the proper support you need. It is also essential that you make sure their services are compatible with your devices. Whether you have the latest technology or have clung to your favorite cellphone for years, this service isn’t going to do you any good if it won’t work with your device. If a service meets all of your requirements, remember to check that it will work with your other services. For instance, it should be compatible with your CRM software.

Finally, the last thing you want to do is check reviews about this host. Make sure that they have mostly positive reviews and feedback. There are always going to be a couple of unhappy people, but if the majority of comments are positive, you are good to go. You also want to see who these reviews are being left by. If these are companies similar to yours, you are in the clear. If they are drastically larger or smaller, you might want to look at another provider.

Do Your Research

As with any service provider, it is up to you, the customer, to find and compare PBX services to find the right one for you. Don’t just look at traditional PBX services, but also consider mobile ones. These versions are available as a mobile app that you can download onto your smartphone and have similar features. This is particularly useful for companies that have a bring-your-own-device policy.

It is also essential to research a variety of companies until you find one that you feel like you can trust. For instance, you may already know precisely what you want and find a company that offers this service. But if you walk into a meeting with them and feel turned away or pushed towards another plan, this may not be the best company for you. Find a company that has been around for a while, but is still willing to embrace new clients with enthusiasm.

The benefits of PBX services far outweigh the costs, especially for businesses that do not have enough resources for a VoIP system. If you are wondering which service you should choose, remember to do your research. You want to find something that is in your price range, has a reasonable contract, offers your preferred features, and has mostly positive reviews.

About the author